Sushma's Quandary: A Microcase on Delegation*

            


Details


Case Code : CLHR012
Publication date : 2009
Subject : Human Resources/ Organization Behavior
Industry : -
Length : 02 Pages
Price : Rs. 100

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Key words:

delegation of authority

Note

* This caselet is intended for use only in class discussions.
** More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US $16) per copy.


 


Abstract:
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Sushma Gupta worked as the Assistant Manager (AM) of Operations for Mega Shopping Arena (MSA). Sushma loved her job and had worked hard to get to the position of AM. In March, as she had expected, Sushma was promoted and made Manager. Ever since Sushma had been promoted, she had been working late, sometimes till midnight. However, most of the work that she was doing was something that she should have delegated to her juniors

Issues:
Delegation of authority
Motivation

Introduction

Sushma Gupta worked as the Assistant Manager (AM) of Operations for Mega Shopping Arena (MSA). MSA, a popular store, sold everything from food, clothes, and shoes to stationery, furniture, household items, electronics, and toys. The store advertised itself as a one-stop shop where the customer could find everything he or she needed. Sushma was happy that she was working with such a reputed, well-established store.


Sushma loved her job and had worked hard to get to the position of AM. Her life revolved around her work, so much so that she had to be forced to take leave or a vacation. Her seniors were happy with her work, and Sushma was looking forward to the performance appraisals in March...

Questions for Discussion:

1. What in your opinion was Sushma doing wrong? What do you suggest she do now in order to rectify the situation?

2. Should the company have trained Sushma for her new role? What should Sinha do now?


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