Training & Development at Infosys*

            


Details


Case Code : CLHR016
Publication date : 2009
Subject : HROB
Industry : Information Technology
Length : 03 Pages
Price : Rs. 100

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Key words:

Training, computer-based training, person-to-person instruction, class-room training, computer simulations, animated training modules, custom online training game, simulation, learning management, experiential learning, innovative training tools, training methods, demographics, Generation Y, customer service, inventory, retail, ice cream parlor chain, in-store experience, Cold Stone Creamery, Persuasive Games



Note

* This caselet is intended for use only in class discussions.
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Abstract:
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Infosys Technologies Ltd. (Infosys), one of India’s leading Information Technology (IT) companies, had over the years, developed a name for itself for the training and development (T&D) initiatives taken in the company. It had rigorous training programs for new recruits as well as for experienced employees. It also undertook various leadership development initiatives.

Issues:

» Training and Development
» Functional training
» Leadership Development

Introduction

At Infosys Technologies Ltd. (Infosys), one of India’s leading Information Technology (IT) companies, training and development programs were conducted for new recruits as well as for experienced employees. When new recruits from college joined Infosys, they were trained through fresher training courses...


Questions for Discussion:

1. Critically analyze the training and development (T&D) activities at Infosys. According to you, what role does T&D play in the success of a firm?

2. Discuss Infosys’ approach to leadership development. What short term and long term benefits could Infosys derive from these initiatives?

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4. Designing a Training Program: A Training Manager's Dilemma
5. Enhancing the Credibility of the Training Function: Involving Line in Sales Training


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