A bridge to Stockholm: Tech Mahindra's Tryst with a Swedish Customer
The case is structured to achieve the following teaching objectives:
- To develop an appreciation for the importance of understanding national cultures while managing international projects.
- To apply Hofstede’s national culture framework to an organization operating in a multicultural context.
- To develop a structured program to orient the employees to a customer country’s culture .
- To develop an evaluation system to assess the suitability of candidates to work on projects in a foreign country taking into account the cultural fit.
|FINAL FRONTIER||THE ROAD AHEAD||EXHIBITS|
India, Sweden, Multi-Cultural Teams, Cross Cultural understanding, Cultural Intelligence, Hofstede’s national culture framework, Cultural Fit, DO IT RIGHT THE FIRST TIME, Mistake Proofing, Poke Yoke, Service Delivery Excellence, Lean Management, International Projects, Cultural Gaps, Recruitment, Training