John Chambers - Cisco's Driving Force

            
 
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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Case Details:

Price:

Case Code : LDEN016 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

Corporate Social Responsibility

Themes

Great Leaders

Case Length : 11 Pages
Period : 1991-2002
Pub Date : 2002
Teaching Note : Not Available
Organization : Cisco Systems Incorporated
Industry : Computer Networking
Countries : USA

Abstract:

The case examines the leadership and managerial qualities of John Thomas Chambers (Chambers), who transformed Cisco Systems (Cisco) into a market leader in the global networking industry. The case discusses how Chambers revolutionized the way sales and marketing were handled at Cisco. It details his contributions in transforming Cisco into an e-company and the measures taken by him to attract, recruit and retain human resources. The case also explains how Chambers attempted to develop a customer-oriented, performance-driven yet informal culture at Cisco. Finally, the case describes Chambers'crisis management abilities when he was able to steer Cisco through a bad phase in 2001.

Leadership and Entrepreneurship Case Studies | Case Study in Management, Operations, Strategies, Leadership and Entrepreneurship, Case Studies

Issues:

  Get an insight into the leadership qualities and management style of John Chambers and how he transformed Cisco into a market leader in the networking industry.

Contents:

  Page No.
Introduction 1
Background Note 2
Chambers' Stint at Cisco 3
The Initial Years - Focus on Customers 3
Transforming Cisco into an E-Company 4
The Human Resources Thrust 5
The Crisis Manager 6
The Leadership Style 7
The Criticisms 8
Exhibits 10

Keywords:

leadership, managerial, John Thomas Chambers, Chambers, Cisco Systems, market leader, global networking industry, Chambers, sales, marketing, e-company, recruit, human resources, customer-oriented, performance-driven, informal culture, crisis management abilities, bad phase, 2001.

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