Infosys' Global Delivery Model

            
 
Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

Case Details:

Case Code : OPER059
Case Length : 14 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note : Available
Countries : India/Global
Industry : Software

To download Infosys' Global Delivery Model case study (Case Code: OPER059) click on the button below, and select the case from the list of available cases:

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

Price:

For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 +Shipping & Handling Charges extra

» Operations Case Studies
» Case Studies Collection
» ICMR HOME
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies
» Case Studies by Area
» Case Studies by Industry
» Case Studies by Company

Custom Search


Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

<< Previous

Excerpts

The Global Delivery Model

In the GDM, large scale software development projects were divided into different categories. Falling under the first category were the tasks that were to be carried out at the location of the client. Under the second category were the tasks, which needed to be carried out closer to the client. The third category consisted of tasks that could be done in remote locations, where process-driven technology centers with highly skilled manpower were easily available (Refer Exhibit IV for details of the tasks carried out onsite, near-site and at offshore locations). The work on projects was carried out 24 hours a day, with teams located at different locations across the world, working round-the-clock on the project.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

Nandan Nilekani, President, CEO and Managing Director of Infosys, commented, "The work can be moved anywhere. This allows for a degree of freedom in the way a business is conducted. The work can be moved depending on where it would be cheaper to do so, or to a place that has unutilized capacity, or special skills. This is the kind of innovation (GDM) for which we are taking credit for."...

GDM - Making the Model Work

For an offshore development project, a team from Infosys visited the client in order to determine the requirements of the project. After obtaining the required specifications, some of the team members stayed back with the client to coordinate and determine any changes that the client demanded in the project, while the project managers returned to the GDCs.

At the clients' location, there was an on-site coordinator who communicated with the PDCs and ODCs regularly...

Expanding GDM

In 2003, Infosys launched GDM Plus, an enhanced service delivery model, a combination of more services and excellence in execution. Infosys defined GDM Plus as an integrated delivery model that encompassed vertical solutions, expanded vertical footprint and execution excellence. According to Infosys, GDM Plus was its strategic response to changing market conditions and the competitive landscape to deliver high volumes to customers. Execution excellence was to be achieved through business solutions, technology, domain expertise, quality, operational efficiency and people development...

Excerpts Contd...>>


Custom Search





 

Operations Management
Textbooks Collection

Operations Management
Workbooks Collection

Case Studies in Operations Management - Vol. I
Case Study Volumes Collection

 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Text Books, Work Books, Case Study Volumes.