Cross-docking Helps JCPenney Reduce Materials Handling and Make Logistics More Efficient

            
 
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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Case Details:

Price:

Case Code : OPER091 For delivery in electronic format: Rs. 200;
For delivery through courier (within India): Rs. 200 + Rs. 25 for Shipping & Handling Charges

Themes

Supply chain / Materials Handling / Distribution

Case Length : 10 Pages
Period : 2007-2009
Organization : JCPenney
Pub Date : 2010
Teaching Note : Not Available
Countries : USA
Industry : Retail

Abstract:

The case study is about JCPenney Corporation, Inc. (JCP), a leading retail chain in the US. It discusses how JCP used cross-docking.

The case discusses the operations at the JCP's Lathrop, California, Retail Logistics Center, the sixth cross-dock facility of the company that was opened in July 2007.

It illustrates how the use of cross-docking helped JCP reduce materials handling and made its logistics more efficient. The case also highlights how the use of energy-efficient technologies and processes and proper site selection helped JCP reduce costs and mitigate supply chain risk.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

Issues:

Study JCP's operations in Lathrop, California, Retail Logistics Center.

Understand the issues and challenges in employing cross-docking and how it compared to other commonly used distribution strategies.

Understand the issues and challenges in materials handling.

Understand how retailers and other companies can mitigate supply chain risks.

Contents:

  Page No.
Introduction 1
Background Note 2
The Challenge 3
The Lathrop RLC 4
Outlook 5
Exhibits 7

Keywords:

Materials handling, Supply chain, Logistics, Distribution, Distribution strategy, Cross-docking, Merchandise flow strategy, Merchandising system, Inventory system, Location, layout, Warehouse management system, automated sorting system, JCPenney

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