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Enterprise Collaboration Systems : Chapter 5

The use of Internet technology for strategic advantage helps organizations improve efficiency and compete globally. Extranets link various Internet channels to connect the intranet of a business with the intranets of its customers, suppliers, or other business partners. These extranets enable customers, suppliers, consultants, subcontractors, business prospects, and others to access select intranet websites and company databases.

Enterprise collaboration systems are information systems that use a variety of information technologies to ensure good communication, collaboration, and coordination in the organization. Collaborative software, popularly known as groupware, can be classified into enterprise communication tools, enterprise conferencing tools, and collaborative work management tools.