Performance Appraisal and Review at the Zoological Society of San Diego

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Excerpts

The Zoological Society of San Diego was founded in 1916. It was a not-for-profit organization that operated the San Diego Zoo, the San Diego Zoo's Wild Animal Park, and San Diego Zoo's Institute for Conservation Research...

The Challenge As of 2006, ZSSD had 2,400 year-round employees and approximately 3,000 employees during the peak season in summer. In 2005, the organization's revenue reached US$176 million which prompted it to have a relook at its business practices... Planning a New Performance Management System ZSSD decided to opt for a new Web-based employee-appraisal system that would help guide managers through the process.

First of all Mulligan identified the primary objectives for the new system. One objective was to establish unbiased employee goals that were directly linked to the organization's goals...

Halogen eAppraisal is an award-winning, online performance appraisal software. It is a product of Halogen Software. It had a range of features that offered to "transform" the performance appraisal process of organizations (Refer to Box I for the features of Halogen eAppraisal)...

ZSSD could now track the progress of appraisals and ensure that they were not only completed, but also completed in a proper way. The completion rate went up from around 50 percent before implementing the system to 100 percent...

Outlook

Industry

Exhibit I: ZSSD's Statements of Financial Position
Exhibit II: Break-up of ZSSD's Expenses: 2007
Exhibit III: ZSSD's Revenue/Expense Trend: 2004-2007

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