MS Oberoi and His Legacy

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Case Details:

Case Code : LDEN063
Case Length : 21 Pages
Period : 1925-2008
Pub Date : 2009
Teaching Note :Not Available
Organization : Oberoi Group
Industry : Hospitality
Countries : India; Global

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

Early Years

Though Oberoi always quoted his birth year as 1900 because he didn't want to be viewed as a person from the 19th century, Oberoi was born on August 15, 1898 in a small village called Bhaun in Jhelum district, which is now part of Pakistan...

From Clerk to 'Host to the World'

Oberoi got a job as a reception clerk at Hotel Cecil for a salary of Rs. 40 per month and it was soon increased to Rs. 50 per month. Analysts pointed out that the manager of the hotel, DW Grove (Grove), was impressed with his perfectly knotted tie and polished shoes and offered him the job...

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International Expansion

In 1947, after the partition of India and Pakistan, Oberoi was left with four hotels in Pakistan. These hotels continued to operate under the group till 1965 when the war between India and Pakistan led to the confiscation of the hotels by the Pakistani authorities...

The Visionary and the Strategist

In the year 1860, William Howard Russell wrote, "A hotel in India up country is a place where you can get everything that you bring with you and nothing else except a bed and soda water." Analysts considered Oberoi as the sole accomplished entrepreneur who was instrumental in associating the words luxury and hospitality to the hotel industry in India...

His Eye for Quality and Detail

Oberoi was obsessed with quality and attention to detail. He used to get involved in the nitty-gritty of operations even in the later years when the group had become very big. He kept a close watch on every aspect of operations...

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