Infosys' Global Delivery Model

In the GDM, large scale software development projects were divided into different categories. Falling under the first category were the tasks that were to be carried out at the location of the client. Under the second category were the tasks, which needed to be carried out closer to the client. The third category consisted of tasks that could be done in remote locations, where process-driven technology centers with highly skilled manpower were easily available (Refer Exhibit IV for details of the tasks carried out onsite, near-site and at offshore locations). The work on projects was carried out 24 hours a day, with teams located at different locations across the world, working round-the-clock on the project.

For an offshore development project, a team from Infosys visited the client in order to determine the requirements of the project. After obtaining the required specifications, some of the team members stayed back with the client to coordinate and determine any changes that the client demanded in the project, while the project managers returned to the GDCs.

At the clients' location, there was an on-site coordinator who communicated with the PDCs and ODCs regularly...