Business Ethics & Corporate Governance

SUMMARY: The chapter discusses the importance of ethics in operations management and the role of operations mangers in implementing ethical decisions.

Through detailed training programs and bringing about heightened awareness among the employees regarding the ethical issues, managers can make ethics as an important part of the decision-making process.

In every decision from people management in the area of human resources to key decisions regarding suppliers, the interests of both the internal and external customers must weigh equally in the minds of the operations manager.

The chapter also discusses the ethical dilemmas that managers face while implementing their decisions.