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Control is the process of setting standards, monitoring performance and identifying and correcting deviations from standards so that the organizational objectives are met. In the case of MNCs, which have diverse businesses across countries, the parent company (principal) needs to control the operations of the subsidiary companies (agent) to ensure that overall organizational objectives are met. Some management thinkers believe that the pattern of ownership has an influence on the level of control. Control does not necessarily mean retention of decision making power with the parent company.
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Control of the subsidiaries can be at three levels: strategic, organizational and operational. Corporate strategy, organizational structure and control systems work in an integrated framework. An MNC's approach to globalization - ethnocentric, polycentric or geocentric - will determine the need for coordination among subsidiaries and consequently, the amount of standardization or customization required in the product and operations. The SBU structure and the product division structure facilitate decentralized decision-making. On the other hand, international division and functional structures facilitate centralized decision making and consequent standardization of products and processes.
Definition of Control and Implications
Establishing Control Systems
How much Control
Balance between HQ and Subsidiary
Degree of Centralization and Amount of Autonomy
Types of Control System in MNCs
Personal Control
Bureaucratic Control
Output Control
Cultural controls
Control Systems and Strategy
Synthesizing Strategy
Structure and Systems.