Managerial Effectiveness Managing the Self and Others

Managerial Effectiveness: Contents

Detailed Contents

Chapter 1: Managerial Effectiveness
Managerial Effectiveness 2
What is Managerial Effectiveness? 2
Characteristics of an Effective Manager 3
Basic Managerial Skills 4
Contribution 5
Productivity 7
Prioritize 9
Effective Decision-making 10
Effective Communication 11
Participation 13
Ethical Manager 13
Stress Management 14
Time Management 14
Creativity 15
Emotional Intelligence 15
Interpersonal Skills 15
Leadership Skills 16
Multi-cultural Communication Skills 16

Chapter 2: Stress Management
Definition of Stress 20
Sources of Stress 21
Internal Stress 21
External Stress 21
Types of Stress 22
Effects of Stress 24
Effects on Environment 25
Difference between Stress and Burnout 26
Steps to Handle Burnout 27
Strategies for Coping with Stress 28
Strategies to Fight Stress 28
Avoiding Stress 29
Maintaining Work-life Balance 32
Importance of Work-life Balance 32
Benefits of Work-life Balance 34
Spirituality and Stress Management 34
What is Spirituality? 35
Importance of Spirituality at Workplace 35
Introducing Spirituality at Workplace 36

Chapter 3: Time Management
Importance of Time Management 41
Analysis of Time 42
Time Logs 42
Time Wasters 43
Time Abusers 48
Planning Time and Resources 48
Need for Planning Time 49
Types of Planning 49
Strategies for Planning Time 50
Setting Goals and Objectives 52
Advantages of Goal Setting 53
Setting Goals 53
Planning to Achieve Goals 54
Scheduling 54
Delegating 55
Controlling Time-wasters 56

Chapter 4: Creativity in Management
Defining Creativity 63
Innovation and Creativity 64
Science of Creativity 65
Stages of Creativity 67
Creativity in Organizations 68
Importance of Being Creative 68
Barriers to Creative Thinking 69
Developing Creativity 71
Developing Creative Work Environment 71
Developing Creativity in Teams 72
Enhancing Creativity 73
Techniques of Creativity 73
Popular Techniques to Enhance Creativity 75
Stimulating Creativity in Organizations 81

Chapter 5: Emotional Intelligence in Management
The Nature of Emotional Intelligence 89
Evolution of Emotional Intelligence 91
Components of Emotional Intelligence 93
Analyzing the Impact of Emotions in the Workplace 94
Negative Emotions in Workplace 95
Positive Emotions in Workplace 97
Managing Emotions in Workplace 97
Applications of Emotional Intelligence in the Workplace 97
Emotional Intelligence and Career Development 98
Emotional Intelligence and Leadership 98
Emotional Intelligence and Team Building 100
Emotional Intelligence in Indian Organizations 103
Improving Emotional Intelligence 103
Characteristic Features of People with High IQ or EQ 105
Difference between Learning Emotional Intelligence and Cognition 106
Requirements for Emotional Intelligence Training in Organizations 106
Guidelines for Emotional Intelligence Training in Organizations 106

Chapter 6: Interpersonal Skills
Introduction to Interpersonal Skills 113
Essential Interpersonal Competencies for Managers 114
Developing Interpersonal Skills 115
Developing Assertiveness 116
Accepting Responsibility 117
Managing Conflicts 117
Factors Hampering Interpersonal Interactions 118
Transactional Analysis 119
Ego States 120
Indicators of Ego States 122
Types of Transactions 122
Strokes 125
Games 126
Transactional Analysis and Managerial Effectiveness 128
Transactional Analysis and Interpersonal Communication 128
Transactional Analysis and Motivation 129
Transactional Analysis and Leadership 129

Chapter 7: Leadership and Change Management
Leadership Skills 135
Developing Leadership Skills 136
Visioning Skills 138
Persuasion Skills 140
Motivational Skills 143
Conflict Resolution Skills 147
Leadership Tactics 149
Change Management Skills 152
Direction Setting Skills 155
Factors Resisting Change 155
Skills to Implement and Communicate Change 157
Leader as a Change Agent 158
Crisis Management Skills 159
Crisis Defined 160
Types of Crises 160
Preventing a Crisis 162
Identifying a Crisis 164
Resolving the Crisis 164
Communication in Crisis Management 165
Risk Management 170
Managing Risk 171

Chapter 8: Multi-cultural Communication Skills
Understanding Different Cultures 178
Power Distance 179
Masculinity vs. Femininity 179
Uncertainty Avoidance 179
Individualism vs. Collectivism 180
Long-term Orientation 180
Need for Multi-cultural Communication Skills 180
Non-verbal Communication 182
Being Sensitive to Different Cultures while Communicating 183
Common Mistakes Committed in Cross-cultural Communication 183
Selecting a Topic of Conversation 183
Silence during a Conversation 185
Interruption during Conversation 185
Humor in Conversation 185
Structure of the Message 185
Enhancing Multi-cultural Communication Skills 185
Objective 185
Style of Communication 187
Integrity 187
Message 187
Language Barriers 188
Cultural Fluency 188
Developing Cultural Fluency 189