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Chapter 7 : Competitor Analysis

Competitive Forces

   Threats from New Entrants
   Bargaining Power of the Suppliers
   Bargaining Power of the Buyers
   Threat of Substitute Products
   Rivalry among Competitors
   Types of Competition

Competitor Analysis

   Importance of Competitor Analysis
   Components of Competitor Analysis

Information Gathering

   Observation
   Secondary Data
   Primary Data

Analyzing the Competition

   Identifying the Competitors'Objectives
   Types of Competitors
   Process of Competitor Analysis

Competitive Information System (CIS)

   Pitfalls in the Use of Competitive Intelligence

Chapter Summary

The nature and intensity of competition in a market depends upon five main forces - the threat of new entrants, the bargaining power of the suppliers, the bargaining power of the customers, the threat of substitute products, and threats from the present competitors. Competition enables a company to perform better than its rivals in the marketplace. In order to formulate effective strategies, a company has to have extensive knowledge about the competitors. Competitor analysis helps a company to identify the key competitors in the market, their strengths, weaknesses, and what makes the competitors successful.

This analysis enables the company to discover the reasons for a customer selecting their product rather than the competitors'products, and thereby helps it to provide superior value to the customers. However, some companies overlook such an important analysis in their management process. The absence of competitor analysis in a company can be attributed to overconfidence, confusion, legal concerns, and misinterpretation of information on the part of the management.

The main activities in competitor analysis are identifying competitors and gathering information. The identification of competitors involves scanning the industry environment for existing and potential competitors. Gathering of information about the competitors involves identifying the sources that provide reliable and accurate information. The process of competitor analysis involves identifying customers, identifying current and potential competitors, collecting information, carrying out an in-depth analysis of each competitor, and comparing the company with the competitors. The process of developing the CIS involves the setting up of the system and the identifying the information requirements. The next step involves the collection of information based on the requirements specified. The collected data is then evaluated and disseminated. These insights are used in the strategy formulation and feedback is obtained.

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