Authors: Sanjib Dutta
Senior Faculty Member
ICMR (IBS Center for Management Research).
Major consultancy firms are predicting a big boom for HR outsourcing as a whole. According to Gartner, McKinsey and others the outsourcing market is expected to touch US$ 78 billion by 2004. Gartner predicts that the worldwide HR outsourcing market will grow from $21.7 billion in 2000 to $58.5 billion in 2005.1 HR outsourcing is expected to be the fastest growing segment in the outsourcing market. 80 percent of companies now outsource at least one HR activity, and the number is growing fast.
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In just four years, one HR services provider--Exult--has grown from a start-up with a handful of people to an established company with 1,500 employees and more than $400 million in annual revenues. Other big players include Accenture HR Services, ADP, Fidelity, Hewitt, and Convergys.
Service Line in India |
Market Potential (in billion) |
Human Resources |
3.5-4.0 |
Customer Relationship |
7 |
Payment services |
3.0-3.5 |
Content Development and others |
2.5-3.0 |
Administration |
1.5 |
Health care |
1.5-2.0 |
Source: Businessworldindia.com, 4th August 2003
1] Outsurce2india.com Management Trends in Outsourcing.