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Level 5 Leaders Characteristics and Operating Style

Have faith, face brutal facts

Level 5 leaders encourage their people to face brutal facts. They believe that once enough effort is put into knowing the reality of the situation, right decisions will follow.

Question and question:

Level 5 leaders use questioning often to gain understanding of a situation. They spend most of their meetings trying to understand the prevailing situation. During informal meetings they move among groups of managers and employees discussing what is happening in the marketplace and the companies. They ask questions such as:

1] So, what's on your mind?
2] Can you tell me about that?
3] Can you help me understand?
4] What should we be worried about?¹

By asking such questions they try to understand the current realities which are not so obvious at the first look.

Welcome arguments and debates: >>

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[1]"Good to Great" by Jim Collins, Harper Business, 2001, p42.

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