Johnson & Johnson's Health and Wellness Program

The Health and Wellness Program Contd...

We offer employees a $500 discount on their medical insurance costs if they are willing to take the health profile, and it's worked very well. We saw participation rates for completion of the health profile jump from less than 26% without incentive, to over 93% with it. We are confident that once employees know what their risks are, then we can make a positive impact on their health." Later, the health-risk assessment was conducted in a secretive manner by a third-party administrator to maintain the employees' privacy, as it was considered to be one of the main reasons for the non-participation of employees.

Employees also expressed fears that the assessment results might be used by the top management while making retrenchment decisions. Flynn explained²⁵, "The information gathered is only shown in aggregate to management, while the employees get individual reports on their risk status.

Employees can also check an optional box on the assessment to be contacted with information regarding any disease they are at risk for. So many of them checked the box the first year that tells me their privacy fears were alleviated."

J&J's HWP included the employee assistance program, disability management program, the ergonomics injury prevention program and the Safe Fleet Program.

Employee Assistance Programs (EAP)
Employee assistance was an integral part of J&J's HWP. It helped employees to maintain a balance between their personal and professional lives. The employees were offered flexibility in deciding their work timings and in few cases, they were also allowed to work from home. J&J hired professionals who assisted employees as well as their family members to solve issues related to work, family or interpersonal problems including anxiety, behavioral changes, disease prevention, divorce, death, education, health, parenting, financial and legal concerns, lifestyle management, marriage and so on.

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25] In an article titled "Risk assessment pays off at Johnson & Johnson," in Workforce Magazine dated December 2002.

Case Details

Case Code : HROB025
Themes: HR Practices and Policies
Case Length : 14 Pages
Period : 1998-2001
Organization : Johnson and Johnson's
Pub Date : 2001
Teaching Note : Not Available
Countries : USA
Industry : Consumer Goods

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