Ujala - The Supreme Whitener

            

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Themes: Advertising and Promotion
Period : 1983-2003
Organization : Jyothi Laboratories
Pub Date : 2003
Countries : India
Industry : FMCG

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Case Code : MKTG051
Case Length : 10 Pages
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Marketing Ujala Contd...

Jyothi spent a lot on advertisements that were broadcast over FM radio channels and the state-owned All India Radio (AIR). A considerable amount was also spent on television (TV) advertising. The TV advertisements for Ujala were aired frequently on almost all the leading TV channels in the country, leading to high brand recall (Refer Exhibit I for an Ujala TV commercial). Jyothi did not set a limit on its advertising budget as long as it was found to be helping the brand. MPR said, “We do not wish to disclose our advertising budget, but we believe in going to any extent and to continue for any number of years as long as the brand clicks.”

The jingle devised for Ujala became very popular and media reports revealed that many people found themselves singing it consciously/unconsciously! The jingle 'Aya Naya Ujala, Char Boondon Wala' (a Hindi language phrase) literally meant, 'Here Comes the New Ujala, Only Four Drops Are Required.' The jingle drove home the idea that only four drops of Ujala were required to whiten clothes as compared to the higher quantity required while using other brands.

Robin countered the above claim, stating that less Robin liquid was required as compared to Ujala, to whiten clothes. Its advertisements argued that since four drops of Ujala had to be added per liter of water, 32 drops of Ujala would be required for a normal (8 liter) bucket of water, which was far more than the amount of Robin liquid required for a similar wash. However, this claim failed to make an impact on consumers. Though its advertisements were very effective, Jyothi landed in trouble because of them quite often and had to deal with criticism from the advertisement fraternity.

The company's decision to use comparative advertising for Ujala resulted in a major controversy in 1999. The controversial TV advertisement (aired in Bengali) explained why 'neel' ('blue') should never be used and showed another whitener brand as 'inferior' to Ujala. The whitener shown to be inferior resembled Robin Blue. R&C filed a suit in the Kolkata high court claiming that Jyothi's TV and print advertisements denigrated its product by claiming superiority over blues.

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