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Cisco Systems - The Supply Chain Story

            

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Cisco – The Networked Supply Chain Contd...

FIGURE I
THE ORDER FULFILLMENT PROCESS

Source: www.cisco.com

Cisco gave top priority to order fulfillment and project management to achieve on-time delivery to customers.

Third party logistics providers were plugged into Cisco's database via the Internet. As a result, Cisco could, at any time provide customers with information regarding the status of their order.

Direct fulfillment led to a reduction in inventories, labor costs and shipping expenses. Through direct fulfillment, Cisco saved $ 12 million annually.

Cisco's Internet linked supply chain network enabled the automatic testing of products from any of its locations worldwide.

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Case Details

Case Code : ITSY001
Themes: EVA Financial concepts
Case Length : 5 Pages
Period : 1997-2001
Organization : L&T
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Construction - Building Materials & Equipment, Financial Services

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