Cisco Systems - The Supply Chain Story
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Cisco – The Networked Supply Chain Contd...
FIGURE I
THE ORDER FULFILLMENT PROCESS
Source: www.cisco.com
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Cisco gave top priority to order fulfillment and project management to achieve on-time delivery to customers.
Third party logistics providers were plugged into Cisco's database via the Internet. As a result, Cisco could, at any time provide customers with information regarding the status of their order.
Direct fulfillment led to a reduction in inventories, labor costs and shipping expenses. Through direct fulfillment, Cisco saved $ 12 million annually.
Cisco's Internet linked supply chain network enabled the automatic testing of products from any of its locations worldwide.
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