Continuous Online Auditing - Benefits to Insurance Organizations
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To download Continuous Online Auditing - Benefits to Insurance Organizations case study
(Case Code: INS042) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details:
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Price: |
| Case Code |
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INS042 |
For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Shipping & Handling Charges extra
Themes- |
| Case Length |
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03 Pages |
| Period |
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2003 |
| Pub Date |
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2003 |
| Teaching Note |
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Available |
| Organization |
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Varied |
| Industry |
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Insurance |
| Countries
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India |
Abstract:
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The case focuses on improving customer relationships in insurance organizations.
It discusses the role of call centers in improving customer relationships in
insurance organizations and examines the way in which these organizations can
improve the functional performance of call centers. The case also discusses the
role of technology in managing call center operations.
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Issues:
» Understand the role of Customer Relationship Management in the competitive
business environment
» Understand the process of call center operations
Keywords:
Improving, customer relationships, call centers,
organizations, functional performance, managing, call center, operations
Continuous Online Auditing - Benefits to Insurance Organizations
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