FedEx: The Supply Chain Management Solutions Provider

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER029 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Supply Chain Management
Case Length : 17 Pages
Period : 1971 - 2003
Organization : FedEx
Pub Date : 2004
Teaching Note : Not Available
Countries : USA
Industry : Logistics


The case discusses how FedEx Corporation (FedEx) emerged as the leading global provider of supply chain management (SCM) services to corporate customers. The case discusses in detail the SCM services offered by FedEx and its infrastructure facilities that enabled the company to offer these services.

The operations at the Memphis hub of FedEx are described in detail. Finally, the case provides real-life examples of how FedEx solved the supply chain problems of Fujitsu (US) and Cisco Systems by offering a customized SCM solution.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies


Understand the nature of operations and infrastructure facilities of a leading global third party supply chain management solutions provider

Get an insight into the various supply chain management services offered by FedEx


  Page No.
Introduction 1
Background Note 2
Infrastructure Facilities 4
The Supply Chain Management Services 7
Managing the Customers' Supply Chain 9
The New Service 9
Exhibits 13


FedEx Corporation, FedEx, global provider, supply chain management, SCM, corporate customers, SCM services, infrastructure facilities, Memphis, real-life examples, supply chain problems, Fujitsu, US, Cisco Systems

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