Human Resource Management: Best Practices in Infosys Technologies
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Case Details:
Case Code : HROB090
Case Length : 24 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note :Not Available
Countries : India/Global
Industry : Software
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"Infosys' sharp and intense people focus is a natural
corollary of its booming business, with customers identifying this as a quality
that often separates it from other competitors in the IT services space"1
- Business Today on Infosys winning 'The Best Managed
Company Award,' in 2005.
"We believe that people are our core assets and their
empowerment is the key to scalability and longevity. Respect, dignity, fairness
and inclusiveness are essential to get the best out of employees"2
- Nandan Nilekani, CEO, President and Managing Director,
Infosys, in 2006.
"It is the energy of Infoscions3
that make the environment at Infosys exciting and challenging. Our attention to
detail, quality, speed and customer satisfaction keep us on the top as we surf
successive waves of change. With every step, we learn. By identifying and
fostering learnability in Infoscions, we are enabling an agile organization, at
the forefront of change.4"
- Infosys' Annual Report 2005-06.
Best Employer in India
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In November 2005, Infosys Technologies Ltd. (Infosys), based in Bangalore,
India, was named 'The Best Company to Work for in India' by Business Today
magazine in a survey conducted by Business Today, HR consulting firm Mercer5,
and international market research firm TNS6
.
Infosys had been adjudged the 'Best Company to Work For' in 2001 and 2002 but
had lost this position in the next couple of years (Refer Exhibit I for the 'Best companies to work for in India' from 2001-2006). In the
'Best Employer'
survey conducted by Dataquest7-IDC8
in the year 2006, Infosys was adjudged the 'Dream Company to Work for.'
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Moreover, Infosys was also recognized globally and featured among the top
100 companies in Computerworld's9
'Best Places to Work for in IT – 2006'.
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For participating in this survey, the companies needed to have revenues
of over US$ 250 million in 2005, and to employ 500 employees in the US.
Infosys also featured in the list in 2004 and 2005 (Refer Exhibit II for
some of the honors/awards received by Infosys).
On the company's HR practices, Nandan Nilekani (Nilekani), CEO,
President and Managing Director of Infosys, commented, "It is about
creating a highly motivated workforce because this is not a factory
where you can monitor the quantum of output at the end of the day. But
in the intellectual business you cannot do that. So, you have to create
a motivated set of people who can operate. |
Human Resource Management: Best Practices in Infosys Technologies
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