Human Resource Management: Best Practices in Infosys Technologies

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Case Details:

Case Code : HROB090
Case Length : 24 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note :Not Available
Countries : India/Global
Industry : Software

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"Infosys' sharp and intense people focus is a natural corollary of its booming business, with customers identifying this as a quality that often separates it from other competitors in the IT services space"1

- Business Today on Infosys winning 'The Best Managed Company Award,' in 2005.

"We believe that people are our core assets and their empowerment is the key to scalability and longevity. Respect, dignity, fairness and inclusiveness are essential to get the best out of employees"2

- Nandan Nilekani, CEO, President and Managing Director, Infosys, in 2006.

"It is the energy of Infoscions3 that make the environment at Infosys exciting and challenging. Our attention to detail, quality, speed and customer satisfaction keep us on the top as we surf successive waves of change. With every step, we learn. By identifying and fostering learnability in Infoscions, we are enabling an agile organization, at the forefront of change.4"

- Infosys' Annual Report 2005-06.

Best Employer in India

In November 2005, Infosys Technologies Ltd. (Infosys), based in Bangalore, India, was named 'The Best Company to Work for in India' by Business Today magazine in a survey conducted by Business Today, HR consulting firm Mercer5, and international market research firm TNS6 .

Infosys had been adjudged the 'Best Company to Work For' in 2001 and 2002 but had lost this position in the next couple of years (Refer Exhibit I for the 'Best companies to work for in India' from 2001-2006). In the 'Best Employer' survey conducted by Dataquest7-IDC8 in the year 2006, Infosys was adjudged the 'Dream Company to Work for.'

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Moreover, Infosys was also recognized globally and featured among the top 100 companies in Computerworld's9 'Best Places to Work for in IT – 2006'.

For participating in this survey, the companies needed to have revenues of over US$ 250 million in 2005, and to employ 500 employees in the US. Infosys also featured in the list in 2004 and 2005 (Refer Exhibit II for some of the honors/awards received by Infosys).

On the company's HR practices, Nandan Nilekani (Nilekani), CEO, President and Managing Director of Infosys, commented, "It is about creating a highly motivated workforce because this is not a factory where you can monitor the quantum of output at the end of the day. But in the intellectual business you cannot do that. So, you have to create a motivated set of people who can operate.

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1] Rahul Sachitanand, "Infosys Technologies – India's Best Managed Company," Business Today, March 27, 2005.

2] "Scripting a Success Story," India Now, January 19, 2006.

3] Infosys called its employees 'Infoscions'.

4] Annual Report, Infosys, 2006.

5] Mercer Human Resource Consulting is a wholly-owned subsidiary of Marsh & McLennan Companies, Inc. (MMC), and is active in the areas of HR and finance related products, advice, and services. The operations of Mercer are spread across 190 cities in 41 countries.

6] TNS is among the leading market research and information groups in the world. It is involved in collecting, analyzing, and interpreting information and in conducting research and other services. The operations of TNS are spread in 70 countries across the world.

7] Dataquest is one of the leading IT magazines in India.

8] IDC (International Data Corporation) is a market research and analysis firm with operations spread across 50 countries.

9] Computerworld is a leading global IT magazine. It is a part of the IDG network and is published in the print and online formats.


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