Human Resource Management: Best Practices in Infosys Technologies

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Case Details:

Case Code : HROB090
Case Length : 24 Pages
Period : 1995-2006
Organization : Infosys Technologies
Pub Date : 2006
Teaching Note :Not Available
Countries : India/Global
Industry : Software

To download Human Resource Management: Best Practices in Infosys Technologies case study (Case Code: HROB090) click on the button below, and select the case from the list of available cases:

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Best Employer in India Contd...

Attracting the best and the brightest and creating a milieu where they operate at their highest potential is very important. Our campus and technology infrastructure is world-class, we pay a lot of attention to training and competency building, we try to have sophisticated appraisal systems, we try to reward performance through variable pay. These are all part of the same motive."10

Since the early 2000s, Infosys' operations had been growing rapidly across the world. The number of employees in the company also increased four-fold to 44,658 in March 2006 as compared to 10,738 in March 2001 (Refer Exhibit III for the number of employees in Infosys between 1995 and 2006).

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

The company believed that its key assets were people and that it was important to bring its employees on par with the company's global competitors. In spite of its rapid global expansion, Infosys retained the culture of a small company. According to Bikramjeet Maitra (Maitra), Head of Human Resources, Infosys, "We like to maintain a smaller company touch and we have split the overall business into several smaller independent units of around 4,000 people each."11

Background Note

Infosys was incorporated as Infosys Consultants Private Limited12 on July 02, 1981, by a group of seven professionals13. From the beginning, it relied heavily on overseas business. One of the founders, Narayana Murthy (Murthy) stayed in India, while the others went to the US to carry out onsite programming for corporate clients. One of Infosys' first clients was the US-based sports shoe manufacturer Reebok.

Infosys hired its first set of employees in 1982 from the Indian Institute of Technology, Chennai...

Excerpts >>

10] Boby Kurian, "Having Conscience is in our DNA," The Hindu Business Line, April 15, 2005.

11] Rahul Sachitanand, "A Circle Sealed Thus," Business Today, November 20, 2005.

12] In June 1992, the company's name was changed to Infosys Technologies Limited.

13] The group included Narayana Murthy, Nandan Nilekani, S. Gopalakrishnan, K. Dinesh, SB Shibulal, NS Raghavan, and Ashok Arora. Ashok Arora left Infosys in 1983 to join a US-based software company.


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