Microsoft India's HR Practices
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : HROB123
Case Length : 16 pages
Period : 1998-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : Microsoft India Corporation Pvt. Ltd.
Industry : Computers, IT and ITeS
Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Background
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Right from its humble beginning in 1975, Microsoft had been an innovator in computer software and related services. Its product portfolio included the Windows series of operating system software for clients and servers, the office productivity suite - MS Office, business applications software, games, and software for mobile phones and handheld devices...
Microsoft India's HR Approach
Managing human resources in the IT sector has been a challenge for most companies that have set up operations in India.
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These companies aimed to take advantage of the relatively low cost of technically competent labor in India as compared to the US and developed countries in Europe. There was a huge demand for skilled personnel in this sector, but companies confronted by a lack of sufficient numbers of skilled personnel to meet the demand...
Human Resource Management Practices
Recruitment and Selection
Microsoft India recruited both fresh graduates from academic campuses and experienced professionals in the IT industry. For campus recruitments, the selection process included written tests and several rounds of personal interviews...
Training and Development
For trainees, Microsoft India conducted a training program named Leap Engineer Acceleration Program (LEAP) which imparted technical and personal skills required to carry out the job...
Career Management
Microsoft India provided both vertical and lateral growth prospects for its employees in all the six business units present in India...
Flexible Work Timings
Microsoft India followed a flexible work timings policy for its employees. A flexi-time policy enabled the employees to work according to their convenience liberating them from rigid work timings...
Employee Retention at Microsoft Global Technical Support Center (MSGTSC)
For employee retention, Microsoft India initiated various programs particularly in MSGSTC, Bangalore, where work was carried out around the clock (24 X 7) in order to provide technical support services to its customers in different nations and time zones...
Excerpts Contd...>>
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