Microsoft India's HR Practices

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:			Price:
Case Code	:	HROB123	For delivery in electronic format: Rs. 300; For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra Themes Human Capital Management (HCM) / Strategic Human Resource Management / Talent management and employee retention/ Managing knowledge workers/ HR metrics
Case Length	:	16 pages
Period	:	1998-2009
Pub Date	:	2009
Teaching Note	:	Not Available
Organization	:	Microsoft India Corporation Pvt. Ltd.
Industry	:	Computers, IT and ITeS
Countries	:	India

Abstract:

Microsoft started its Indian operations in the year 1990 setting up Microsoft India Corporation (Pvt) Ltd in New Delhi. Later, Microsoft expanded its footprint in India by bringing all its six main units of business into the country. The headcount at Microsoft India Development Center (MSIDC) at Hyderabad grew from 20 in 1998 to more than 1,500 by the end of 2008, making it the company's second biggest development center in the world.

Microsoft India's HR strategy was focused on building the organizational capability and strengthening employee engagement to leverage the limited human resources to achieve the company's mission.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

According to Microsoft India's HR growth model, HR was ultimately expected to be a change leader and business driver. Set in a context of a challenging global business environment, this case discusses the talent management and employee retention practices at Microsoft India, and its use of HR metrics to build accountability of the HR function toward business success.

Issues:

» The HR function as a change leader and business driver.

» Aligning local HR practices to the corporate mission and global/local business environment.

» Talent management and employee retention in the Indian IT industry.

» Managing knowledge workers and their work-life balance.

» HR metrics and Return on Investment (RoI).

Key Words:

Human capital management (HCM), Employee Value Proposition, HR metrics, Best Companies to Work For in India, Microsoft India Development Center (MSIDC), Employee surveys, Learning and development, Succession planning, Recruitment and selection, Talent acquisition and development, Performance evaluation, Work-life balance, Workforce diversity, Mentoring, Attrition and retention, Information Technology (IT) industry, Leadership development, Microsoft Global Technical Support Center (MSGTSC)

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