Pfizer Inc.'s Lipitor: The Celebrity Endorsement Controversy

            
 
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Case Details:

Case Code : MKTG191
Case Length : 23 pages
Period : 2006-2008
Pub Date : 2008
Teaching Note :Not Available
Organization : Pfizer, Inc.
Industry : Pharmaceutical
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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End of a Controversial Campaign Contd...

It was also the most widely prescribed drug in the world with sales of US$ 12.7 billion for the year 2007. In fact, Lipitor was the highest selling drug in the history of the pharmaceutical industry.

Its success was attributed to Pfizer's aggressive marketing efforts. Lipitor accounted for about 40 percent of Pfizer's profits, making it strategically very important to the company.6

The controversy over the Lipitor campaign started after it was found that Jarvik was not a cardiologist, that in fact, he wasn't even licensed to practice medicine, and that a body double had been used in some of the ads of the campaign.

Marketing Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

But even after it withdrew the campaign, Pfizer defended its decision to use Jarvik in it, saying that the main aim of the campaign was to educate consumers about the benefits of cholesterol-lowering drugs like Lipitor. Pfizer started the new ad campaign featuring Jarvik in 2006 to ward off competition from the generic manufacturers of cholesterol-lowering drugs like Zocor7 (Simvastatin), one of the main competitors of Lipitor.

Pfizer had even earlier faced some other controversies regarding its marketing campaigns for Lipitor. In 2002, it paid US$ 49 million in fines to the US government over charges that it had overcharged Medicaid8 for Lipitor.

It also faced some class action suits that accused the company of deceptive and illegal marketing of Lipitor. Pfizer had started the high-decibel campaign featuring Jarvik in early 2006 to ward off tough competition from generic versions of other leading cholesterol drugs whose patents were scheduled to expire that year. Analysts felt that the campaign was largely successful in maintaining Lipitor's leadership position in the cholesterol drug market.

But with the campaign re-igniting the debate on direct-to-consumer (DTC) advertising of prescription drugs and also being targeted by politicians as part of a wider investigation into celebrity endorsements of prescription medications in DTC advertising, Pfizer decided to pull it out. The issue also divided marketing experts with many claiming that Pfizer had done nothing wrong by choosing Jarvik as a spokesperson...

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6] Shannon Pettypiece, "Pfizer Beats Estimates, Helped by Sales Outside U.S. (Update5)," www.bloomberg.com, January 23, 2008.

7] Zocor is the brand name of Simvastatin, a cholesterol-reducing drug marketed by Merck & Co. It was one of the first statins (a class of cholesterol-reducing drugs) and was launched in the year 1987. It went on to become one of the world's leading drugs in terms of revenue.

8] Medicaid is a program in the US managed by the states and funded jointly by the states and the federal government to provide health insurance for individuals and families with low incomes and resources.


 

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