Family-Owned Grocery Retailer Nugget Markets' Store Operations and Work Culture

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Case Details:

Case Code : OPER071
Case Length : 17 Pages
Period : 2005-2008
Organization : Nugget Markets, Inc.
Pub Date : 2009
Teaching Note :Not Available
Countries : USA
Retail

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"Nugget Markets have nearly an 80-year history of providing world-class service with down-home friendliness. They are the epitome of the ideal grocer - one who offers great service, quality products, overall value, and community service - all with a passionate commitment to excellence."¹

- Sharon Paxton, Executive Director of CIGA² in 2005.

"It's about creating a family atmosphere filled with teamwork, rewards, security and fun. At Nugget/Food 4 Less, we look at all of those factors in everything we do. If a business decision detracts from one of these 'cornerstones', we don't do it."³

Eric Stille, President and CEO, Nugget Market, Inc. in 2006.

Best Company to Work For

In January 2008, US-based family-owned grocery retailer, Nugget Market Inc. (Nugget), featured at the #12 spot on the annual list of Fortune Magazine's⁴ '100 Best Companies to Work For'⁵ in the USA.

This was the third consecutive year that it had figured on the list.⁶ (Refer to Exhibit I for list of Top 15 of the Best Companies to Work For by Fortune magazine, 2008)...

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1] "Nugget Markets Named Outstanding Independent," www.grocerynewsarticles.com, February 10, 2005.
2] California Independent Grocers Association (CIGA) is a non-profit, statewide trade association that represents independent grocer retailers. As of 2007 it had more than 1,200 supplier companies and independent grocers among its members.
3] "Local, Family-Owned Grocery Chain Makes Fortune's "100 Best Companies to Work For" List," www.nuggetmarkets.com, 2006.
4] Fortune Magazine is a bi-weekly global business magazine published by Time Inc. The magazine regularly publishes researched and ranked lists such as the "Fortune 500," which ranks the world's companies by gross revenue, and the "Best Companies to Work For," both of which have become industry benchmarks.
5] Fortune partnered with Great Place to Work Institute, a research and consulting firm, to conduct the survey that included 407 companies and over 100,000 employees. Two-thirds of the company's ranking was determined by 57 question surveys given out to a minimum of 400 randomly selected employees, while one-third of ranking was based on a comprehensive audit that evaluated the company's policies and procedures.
6] In 2007, Nugget was ranked at #13 while in 2006 it was at #33.

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