Family-Owned Grocery Retailer Nugget Markets' Store Operations and Work Culture

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Case Details:

Case Code : OPER071
Case Length : 17 Pages
Period : 2005-2008
Organization : Nugget Markets, Inc.
Pub Date : 2009
Teaching Note :Not Available
Countries : USA
Retail

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Best Company to Work For Contd...

Commenting on the achievement, Eric Stille (Eric) CEO, Nugget, said,

"This means a lot to all of us! Of course we're ecstatic, though the goal is not just to make the list - the real goal is to give our valued associates an exceptional workplace. Since the evaluation process provides a 360° look at our company, making the list is an encouraging affirmation that we're succeeding."⁷

Founded in 1926, Nugget had over the years earned the reputation of being a provider of high-quality conventional and specialty products, at competitive prices.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

Since its establishment, Nugget grew steadily to become one of the most dynamic and innovative retailers on the West Coast of America.

As of 2008, Nugget operated nine Nugget super markets and three Food 4 Less⁸ franchisees in Northern California region.

Nugget was well known among its customers for the immaculate interiors of the stores, upscale ambience, neatly stocked items, wide selection of foods, and chef-led kitchens that offered an array of prepared foods.

Analysts were of the view that Nugget was able to maintain its niche through its unique offerings and superior quality products and services in the highly competitive North American retail market...

Excerpts >>

7] "Local, Family-Owned Grocer Moves Up on Fortune's "100 Best" List," www.nuggetmarket.com, January 22, 2008.
8] Food 4 Less is a chain of food and pharmacy warehouse stores owned by The Kroger Co. These stores are located in California, Illinois, Indiana, Nebraska, and Nevada in the US. The Kroger Co. headquartered in Cincinnati, Ohio, is one of the largest retailers in the US with store formats that include grocery and multi-department stores, convenience stores, and mall jewelry stores. For the year ending January 2008, it recorded sales of US$70.2 billion.

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