Sundaram Clayton: Winning the Deming Prize

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER010 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 +Shipping & Handling Charges extra


Quality Management TQM/ISO
Case Length : 11 Pages
Period : 1998 - 2002
Organization : Sundaram Clayton
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Automobile Components


The case examines the quality initiatives taken up by leading Indian air-brakes manufacturer, Sundaram Clayton to win the world's highest award for quality, the Deming Prize.

The company's TQM experience and its preparation for winning the award are explored in detail. The case also provides information about the Deming Prize, its history, its importance and the parameters it is awarded on.


Examine the extensive benefits that TQM initiatives and the Deming Prize can offer an organization


  Page No.
Background Note 1
About the Deming Prize 2
SCL's Deming Prize Journey 4
After Winning the Prize 8
Exhibits 9


Quality initiatives, Indian, air-brakes, manufacturer, Sundaram Clayton, world's highest award, quality, Deming Prize, TQM, history, importance, parameters

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