Implementing Tata Business Excellence Model in Tata Steel

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER021 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 +Shipping & Handling Charges extra


Quality Management TQM/ISO
Case Length : 15 Pages
Period : 1996 - 2002
Organization : Tata Steel
Pub Date : 2003
Teaching Note : Not Available
Countries : India
Industry : Steel


This case explains in detail the Tata Business Excellence Model (TBEM) followed by several Tata Group companies to achieve organization-wide business excellence through continuous improvement of quality in business processes and by focusing on other areas of management including leadership, customer and market focus, strategic planning, business performance, information management, and so on. The case also provides details of how Tata Steel implemented TBEM and, as a result, reaped several benefits.


Understand the importance of an efficient distribution and logistics management system in not only reducing the costs for a retailing company but also in creating value for the customers


  Page No.
Introduction 1
Achieving Business Excellence through TBEM 2
TISCO - Implementing TBEM 5
TBEM - The Future 7
Exhibits 9


Tata Business Excellence Model, TBEM, Tata Group companies, organization-wide, business excellence, continuous improvement, quality, business processes, management, leadership, customer, market focus, strategic planning, business performance, information management, Tata Steel, TBEM

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