Employee Satisfaction Survey: A Tool to Measure Employee Performance and Satisfaction

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER037 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 +Shipping & Handling Charges extra


Case Length : 03 Pages
Period : 1999 - 2004
Organization : Varied
Pub Date : 2004
Teaching Note : Available
Countries : India
Industry : Service


The case focuses on the need to measure employee productivity and employee satisfaction at the workplace. It examines the reasons for the automation of production processes and also evaluates the performance of people after automation. The case also studies the reasons for drop in productivity after automation and the ways in which the efficiency of workers could be increased to maximize the output. It also throws light on the behavioral dimensions of job design and the ways in which employees'psychological needs can be met.


The need for motivating the employees of an organization

The concept of job rotation

The process of expanding the scope of the task or job assigned to a worker


Need, measure, employee productivity, employee satisfaction, reasons, automation, production processes, automation, drop, productivity, output, behavioral dimensions, job design, employees, psychological needs

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