Improving Operational Efficiency of a Bank

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER038 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 +Shipping & Handling Charges extra


Case Length : 03 Pages
Period : 1999 - 2004
Organization : Varied
Pub Date : 2004
Teaching Note : Available
Countries : India
Industry : Service


The case discusses the need for improving the operational efficiency of a bank to deliver better customer service. It examines the advantages and disadvantages of automating a bank's services. It also studies the ways of reducing waiting time for customers through change in production and operations standards. It also throws light on the various work methods and behavioral dimensions of job design. The case also discusses the role of technology in improving the operational efficiency of a bank.


The importance of the automation of processes in a bank

The role of technology in providing faster and better customer service


Improving, operational efficiency, bank, deliver, customer service, advantages, disadvantages, automating, bank, services, reducing, waiting time, production, operations standards, work methods, behavioral dimensions, job design, technology, operational efficiency

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