Six Sigma at Motorola

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER050 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 +Shipping & Handling Charges extra


Case Length : 13 Pages
Period : 1988-2005
Organization : Motorola
Pub Date : 2005
Teaching Note : Not Available
Countries : US
Industry : Telecom


Motorola is the pioneer in introducing the 'Six Sigma' quality program. The company has won the Malcolm Baldrige National Quality Award twice in 1988 and 2002. The case discusses the circumstances that led to the evolution of Six Sigma in Motorola. It explains in detail how Six Sigma was implemented at Motorola and the results achieved by the company after its implementation.

The case also throws light on the recent developments in the Six Sigma concept including Motorola's 'New Generation Six Sigma' program and explains how the company intends to use it for bottomline improvement and better business performance.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies


The circumstances behind the evolution of Six Sigma program at Motorola

The approach, methodology and process of implementation of Six Sigma by Motorola

The benefits reaped from Six Sigma and its contribution to the company's sustained superior financial performance and competitive advantage

Motorola's efforts to give a new shape to the Six Sigma concept to achieve better financial performance in the new millennium


  Page No.
Thrust on Quality 1
The Six Sigma Initiative 2
The Implementation 4
The Benefits 7
Next Generation Six Sigma 8
Exhibits 11


Motorola, Six Sigma,Malcolm Baldrige National Quality Award, Performance Improvement, Problem Solving, Quality Reviews, Employee Training, Mass Customization,Quality Management, Performance Measurement, Strategic Objectives

Thrust on Quality - Next Page>>

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