Services Marketing
« Previous Chapter
Chapter 27 : Media Services Marketing - (Broadcasting, Entertainment & Print Media Industries)
Broadcasting Services
Media Services and Broadcasting Consumer Behavior in Response to
Broadcasting Services Market Segmentation in Broadcasting
Marketing
Strategy of Broadcasting Firms
Marketing Mix for Broadcasting Services
Product
Price
Place Promotion People Physical Evidence Process
Recent
Trends in Broadcasting
Growth of the Internet and Online Availability of
Media Services Mergers and Consolidations Digitization of Content
Expansion of Reach of Satellite Services
Broadcasting Industry in India
Radio
Television
Section Summary -
Broadcasting Services
Media services comprise of all those channels of communication, which help to
transmit information from the source to the recipient. Media may be
point-to-point media or mass media. While point-to-point media transmits
information on a one-to-one basis, mass media transmits information from one
source to a large audience. Media services are classified into broadcasting,
entertainment and print media.
Broadcasting is the easiest and most inexpensive method of conveying a large
amount of content to a large audience. Broadcasting media consists of the
radio, television and the Internet. Broadcasting services have the power and
the ability to influence the perception and behavior of people through the
content of the programs they air.
These services can be segmented on the basis of the revenue they generate
and also on the basis of geographical territory or market. The intense
competition among the various service providers in the broadcasting industry
has made it essential for broadcasting firms to design a marketing strategy
to efficiently tap the market.
This involves a need to understand consumers' needs, and an analysis of
competitors' products and services, followed by developing products and
services to match those offered by the competitor. Thereafter, it is also
essential to efficiently market these products and services to reach the
intended market segments and yield the targeted revenue. The marketing mix
of a firm is what helps it differentiate itself from its competitors.
The marketing mix of broadcasting service firms consists of 7 elements -
product, price, place, promotion, people, physical evidence and process.
Several recent trends arising as a result of globalization, demographic
changes, evolving financial and organizational structures, legal procedures
and breakthroughs in technology, have had their impact on the broadcasting
firms, both at a global as well as national level.
Some of these trends include the growth of the Internet and the online
availability of media services, mergers and consolidations taking place
between firms across the world, digitization of programming content and
expansion in the reach of satellite services. The broadcasting industry in
India, too, has not remained unaffected by the changes taking place at the
global level and is yet to evolve to reach a stage of maturity.
Entertainment Services »
|
|