Crompton Greaves' Operations Overhaul

            

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Themes: Operational Restructuring
Period : 1990-2000
Organization : Crompton Greaves
Pub Date : 2002
Countries : India
Industry : Electrical Equipment

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Case Code : OPER003
Case Length : 05 Pages
Price: Rs. 200;



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Down Again Contd...

The domestic motors market was dominated by the unorganized sector and margins were low. In consumer products also, entry barriers were low and CGL fought with the unorganized sector for shelf space. The telecom equipment market was characterized by high competition, including MNCs. All this resulted in CGL reporting net losses in the fiscal 2000. The company's long term competitive position was rather weak in the absence of technology support. Also, CGL spent just 1.5% of its turnover on R&D, which was significantly lower than that spent by multinationals like Siemens and ABB and even Indian conglomerates like BHEL and L&T.

In the late 1990s, CGL revealed plans to split itself into three companies - power and industrial systems, consumer products and digital, to be headed by independent professionals. This was expected to enable each company to form separate strategic alliances to enhance competitive strengths. However, procedural delays led to this plan being deferred. CGL then set up a five-member committee to review its operations. The head of this committee was Sudhir Trehan, who had taken over from Nohria as the CEO in 2000.

Trehan immediately began taking steps to prune costs such as consolidation of production capacities at factories, closing down of some of the corporate offices, shifting of factories from high cost locations to low cost locations and reducing employee strength etc. Trehan's moves prompted analysts to remark that CGL seemed to be planning to rewrite its Nashik unit success story all over again with another company wide operational overhaul in the offing.

Questions for Discussion

1. Analyze the steps taken by Crompton Greaves at its Nashik unit to improve operational efficiency. Comment on the advantages of the single piece flow (SPF) system adopted by the company?

2. Study the steps taken at the Nashik unit on the people and housekeeping fronts to supplement the overall 'value added management' initiative. In what way did they help the unit in improving efficiency?