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Back to Newsletter Vol 2, Issue 04, Nov 2020
The Changing Face of The Information Systems at Toyota
This case discusses the changes in the Information Systems (IS) at Japanese multinational automotive manufacturer Toyota Motor Corporation (TMC) in its key operations, through the years. Based on the changes sweeping through the industry, TMC integrated new information processing technologies in processes such as new product development, production, general operations, sales, and customer service. The IS at TMC not only helped the company gain valuable business insights to improve its processes and produce innovative cars, but also assisted it in complying with global environmental standards and changes in the Japanese and global economy. TMC was open to innovative technology and by adopting it in its IS, it tried to outdo others in the highly competitive and dynamic global automobile industry. Akio Toyoda, President and CEO of TMC, was confident that the IS capabilities of TMC would enable it to process and analyze data in such a way that it could be used to develop vehicles of the future.
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