Abstract

The report examines the need for e-governance initiatives in India and describes a few innovative e-governance projects in the country. It discusses in detail five successful e-governance projects including Gyandoot (state of Madhya Pradesh), Akshaya (state of Kerala), Bhoomi (state of Karnataka), eSeva (state of Andhra Pradesh) and HP-Kuppam (state of Andhra Pradesh). It studies the impact of these projects on the lives of citizens on whom they were targeted. The report describes the benefits of these projects to the citizens and the governments who implemented them.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand how IT could be effectively used by the public machinery to serve the citizens.
• Understand the importance of active participation, both from the citizens and for the government in the success of e-governance projects.
• Study the experiences of consumers availing e-governance services and examine how e-governance initiatives can transform the lives of citizens.

Keywords

E-Government, E-Government Initiatives in India, Gyandoot Project, Akshaya, Bhoomi, ESeva, HP-Kuppam, HP i-Communities, Need for E-Governance, Drawbacks of E-Governance