Abstract

The caselet explains in detail the concept of ‘e-learning’ – the new mode of employee training adopted by IBM. It discusses in detail how IBM implemented different e-learning programs for different groups of employees, based on their requirements.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• The various methods of employee training, and their advantages and disadvantages
• and The concept of e-learning, and its advantages and disadvantages

Keywords

Just-in-time, retention, conflict resolution, training online, e-learning, learning organization