Abstract

The caselet examines the HR measures taken by software major Wipro to get itself assessed on the PCMM standards.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Importance of quality standards such as PCMM for a leading software player in a global market. Various steps and methods involved in the implementation of the program and its implications.

Keywords

Strategic business units, employee training, in-house training, e-learning, customer relationships, AT&T, GE, Tandem, British Telecom