Abstract

The caselet explains the various logistics practices of Sears, Roebuck, & Co. (Sears) a US-based retail chain company. Sears, a 119-year-old company, was experiencing declining sales during the late 1980s, and as a result, the company incurred huge losses. The caselet explores how efficient logistic management practices gave a facelift to the company and fetched profits. It also discusses the involvement of technology in Sears’ logistics management practices.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Logistics practices of Sears
• Importance of efficient supply chain practices in cutting down costs
• Technological intervention - a must for sound logistics management
• and Importance of supplier relations in logistics management.

Keywords

Sears Roebuck and Co., Sears, retail chain stores, one-price strategy, logistics system, centralized Sears Logistics Group, logistics-related activities, full line store logistics, off-mall logistics, direct delivery, specialized channel, distribution centers, direct distribution channels, cross-docking, speedy delivery, storage costs, electronic ordering system, Strategic Performance Reporting System, stock keeping units, Enhanced Home Delivery System, Disaster Operations Center, collaborative planning, forecasting, replenishment plan