Abstract

In October 2007, Healthcare Ltd. (Fortis) entered into an agreement with Microsoft India Corporation Pvt. Ltd. (Microsoft) to harness the power of IT to spur its growth in the fast growing healthcare sector in India. Under the deal, Microsoft would deploy solutions that would increase productivity and knowledge management at Fortis. Microsoft India’s solutions would make patient data readily available to all Fortis employees, which would lead to the healthcare chain providing better patient care and also allow it to focus on its core business activities.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

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Keywords

Infosys, Enterprise risk management at Infosys, Financial risks, Software industry, Human resource risks, India - software, Geographical risks, Technology redundancy, Project management, Currency risks, Concentration risks, Legal and statutory risks, Operational risks, Nandan M Nilekani, NR Narayana Murthy