Abstract

US-based Slack Technologies Inc. owned a proprietary business communication platform – Slack. The goal of this tool was to improve productivity in everyday office tasks through an organized and easy to use communication and collaboration system. Slack provided teams with real-time messaging and file sharing for one-to-one and group conversations. It also integrated with dozens of popular services such as Twitter, Trello, Asana, Google Docs, MailChimp, Stripe, Zendesk, etc. Thus, Slack made collaboration and communication among teams much easier. As of 2021, Slack was being used by almost 77% of Fortune 100 companies. It was also used by NASA in their project to send robots to Mars. At the same time, the tool was also criticized for negatively impacting the productivity of employees in large organizations due to over-dependency and over usage of the tool.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Understand the benefits of enterprise collaboration tools
• Evaluate the disadvantages of enterprise collaboration tools

Keywords

Slack; Enterprise Collaboration Software; ECS; Productivity; Communication; Collaboration