Abstract

This short case describes a typical operational problem in conducting examinations in an academic institution, and encourages the reader to apply the concept of Poka-Yoke (mistake-proofing) to arrive at an effective and efficient solution that is fair to all the concerned parties.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Operational mistakes when highly qualified professionals undertake monotonous tasks. The use of Poka-Yoke thinking to insti-tutionalize procedures that are mistake-proof.

Keywords

Poka-Yoke, Mistake-proofing, Operational problem