Abstract

The caselet details the US-based leading storage and organization products retailer The Container Store’s HR practices. It details the recruitment process followed by the company. The caselet goes on to talk about the attractive compensation plan and generous benefit package that The Container Store offered to its employees. It also describes the open work culture at the company.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Hiring and training sales personnel
• Compensating sales personnel
• and Motivating sales force.

Keywords

Container Store, Kip Tindell, Garrett Boone, John Mullen, Storage and Organization Products Retailer, Housewares Industry, Niche Marketing Strategy, Customer Service, HR Practices, Employee Turnover, Recruitment, Hiring, Employee Referrals, Compensation Package, Employee Training, 401K Plan, Health Benefits, Celebration Mail Box, Reward, Recognition Programs, 100 Best Companies To Work For