Abstract

The caselet talks about how India’s leading retailer Shoppers’ Stop deployed Information Technology (IT) initiatives across the organization and discusses the various benefits that accrued to the company. The caselet also mentions reasons for Shoppers’ Stop to adopt IT systems and presents an overview of the company’s gradual expansion in India. It briefly discusses some hurdles encountered by the company in IT implementation and the various steps that it took to manage the IT system.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Impact of IT on retailing
• and Achieving customer satisfaction through IT.

Keywords

Retailing, Information Technology, Warehouse, Floppy, JD Armstrong, ERP, Merchandise, Distribution, Suppliers, Cash-Out, MIS, US