Abstract

The caselet outlines the human resource policies followed by FedEx India. It provides details about the recruitment and training processes at FedEx India. The various rewards and award schemes instituted by the company in order to motivate the employees are also examined. Finally, the caselet touches upon Fedex India’s 360 degree performance appraisal system.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Importance of people in services
• Recruitment and training strategies in service industry
• and Motivating employees in services.

Keywords

Fedex, Cargo and Courier Companies, Prakash Airfreight Pvt. Ltd., (Pafex), People-Friendly Policies, Recruitment Process, Work Culture, Jacques Creeten, In-House Training, E-Learning Program, Career Opportunities, Reward And Award Schemes, Super Star, Bravo Zulu, Circle of Excellence, The Five Star Award, The Q=P Award, The Quality Success Story (QSS) Award, The Golden Falcon Award, 360 Degree Performance Appraisal System