Abstract

The caselet discusses emerging trends of corporate catering in India with a focus on Radhakrishna Hospitality Services. It describes the growth of the company and its emphasis on high quality standards. The caselet discusses the company’s initiatives in achieving operational efficiency and customization of services. Finally, the caselet outlines the company’s entry into related markets and its future plans.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Emerging trends in corporate catering services
• Benefits of maintaining utmost service quality standards
• Impact of operational efficiency in catering services
• and Service customization in services.

Keywords

RKHS, Corporate Catering, Catering industry, quality standards, Eurest International, Granada: Compass, Tidal Park, Satyam Computers, ISO 9001:2000 certification, Bureau Veritas Quality International (BVQI) London, Operational efficiency, Fertilisers and Chemicals Travancore (FACT), TVS Lucas Factory, Operational excellence