Abstract

The caselet provides an overview of Satyam Infoway’s Internet service offerings. It also discusses the pricing policies adopted by the company for these services. Finally, the caselet outlines the competitive situation in the internet access market.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Emerging trends in corporate catering services
• Benefits of maintaining utmost service quality standards
• Impact of operational efficiency in catering services
• and Service customization in services.

Keywords

Satyam Info Way, Satyam, Chennai, End-to-End Internet Solutions, Cyber Cafe, Consumer Segment, Dialup Internet Service, Broadband Internet Service, iWay, Dataone, ADSL technology, BSNL, Reliance, Netwy, Tata Indicom, Pricing, Dishnet DSL, Regional ISP's, Cable Operators