Abstract

An hospital’s clinical protocols and administrative policies have to be formulated keeping in mind the business context and the service delivery requirements. This fictitious case (based on generalized experience) discusses a conflict that arises out of the implementation of a clinical protocol in a new hospital that was constrained for resources, and the role of the Hospital Administrator in resolving the conflict.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Interlinkages between financial management, marketing management, operations manage-ment, and human resource management in the formulation and implementation of policies for hospital administration. Clinical protocols as a source of inter-depart-mental co

Keywords

Clinical protocol, Phased growth, Break-even, Fixed costs, Cash outflow, Service delivery, Tertiary care hospital, Consultant, Laboratory, Utilization, Conflict resolution, Hospital Administrator, Chain of corporate hospitals