Abstract

Lloyds TSB is one of the leading players in the UK banking and insurance industry. It is involved in various businesses like retail and commercial banking, account management services for businesses and private individuals, debit cards, asset management and mortgage loans. The company faces many risks. These include strategy risks, change management risks, product and service risks, customer treatment risks, operational risks, legal risks, regulatory risks, credit risks, market risks, insurance risks and financial risks. The case outlines the risks and the mechanisms Lloyds TSB employs to deal with them.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

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Keywords

Lloyds TSB, Enterprise risk management, UK banking industry, UK insurance industry, Risk governance, Empowerment, Strategy risk, Change management risk, Product and service risk, Customer treatment risk, Operational risk